Troubleshooting Guide
Fast fixes for the most common user issues across sign-in, purchases, and listings.
Sign-in issues
- invalid credentials: reset password
- stuck on loading: clear cookies, retry in incognito
- no verification email: check spam, resend
Purchase issues
- missing purchase: verify checkout completed
- missing file: open purchase detail page again
- failed payment: retry with stable network and valid payment method
Seller issues
- upload failing: reduce file size/batch
- listing not visible: verify publish status
- payout delayed: confirm payout details and any pending verification
When contacting support
Include purchase/listing ID, timestamp, and full error text.